Privacy Policy
Last updated: June 29, 2026
FlowerFly Studio (“FlowerFly Studio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit flowerfly.shop or place a Cash-on-Delivery order with us, how we use it, who we share it with, and the choices you have. By using our website or placing an order, you agree to the practices described here.
Information We Collect
We only collect the information we genuinely need to prepare, deliver, and support your order. Because we sell exclusively on a Cash on Delivery (COD) basis, we never collect or store credit card, debit card, or bank account numbers.
Information you give us
- Contact & delivery details — your full name, shipping address, phone number, and email address, so we can pack and deliver your vases and confirm the COD amount with you.
- Order details — the items you order, quantities, order notes, and delivery preferences.
- Messages you send us — anything you include when you contact us by form or email.
Information collected automatically
- Device & usage data — IP address, browser type, pages viewed, and referring page, gathered through cookies and standard web logs to keep the site secure and improve it.
- Cookies — small files that remember your cart and basic preferences. You can disable cookies in your browser, though parts of the store may not work as well.
How We Use Your Information
- To process, pack, ship, and deliver your Cash-on-Delivery order.
- To contact you about your order — confirming details, delivery timing, and the cash amount due.
- To respond to your questions and provide customer support.
- To prevent fraud, protect the security of our website, and meet our legal obligations.
- To improve our products, content, and shopping experience.
How We Share Your Information
We do not sell your personal information. We share it only with parties that help us run the store, and only as much as they need:
- Shipping & fulfillment partners — couriers and delivery agents who carry your vases to your door and collect the COD payment.
- Service providers — hosting, email, and analytics providers that operate our website on our behalf.
- Legal authorities — when required by law, court order, or to protect our rights, customers, or property.
Data Retention
We keep order information for as long as needed to fulfill your order, handle returns or disputes, and satisfy tax and record-keeping requirements. When information is no longer needed, we delete or anonymize it.
Your Privacy Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information, so there is nothing to opt out of in that respect. To exercise any right, email us at [email protected] and we will respond within the time required by law.
Security
Our website is served entirely over encrypted HTTPS, and we limit access to personal information to people who need it to do their jobs. No method of transmission over the internet is perfectly secure, but we take reasonable, industry-standard measures to protect your data.
Children’s Privacy
FlowerFly Studio is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it last changed. Significant changes will be posted on this page.
Contact Us
Questions about your privacy or this policy? Email us at [email protected] and our team will be glad to help.